I am a business owner, and also a Mom and a consumer, and I know how frustrating delays and changes can be. Our latest inventory was delayed by 6 weeks and to safely follow guidelines and make sure we keeping our team healthy, we cannot be fully staffed. This, on top of COVID restrictions and typical holiday backup, is resulting in slower processing and communication than normal.
We have made a lot of progress unloading and shipping back orders, but we still have some catching up to do. I want to apologize for any added stress or disappointment that this has caused.
Our team is working really hard and based on the progress that has been made, I am hopeful that we will be caught up soon. I am personally responding to all emails and updating tracking as soon as it is available, so if you have questions, please reach out and I will do my best to respond quickly.
Thank you again for choosing our products for yourselves and your family and for supporting our small business.
Wishing you a happy and healthy holiday season,